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Customer Success & Support

Technical Account Manager EMEA -- Paris, France

  • Contract type: Full-Time
  • Location: Paris, Fr, France (75018)

About

Nuxeo provides a Hyperscale Digital Asset Platform that helps enterprise organizations unlock the full value of their digital assets. Leading organizations use Nuxeo for digital asset management, document management, knowledge management, and other content-centric business applications. Our mission is to empower your digital transformation by unlocking the value of your digital assets.

What you will do

We are looking for an experienced Technical Account Manager with a blend of both business and technical expertise to join the team in Paris, France. You will develop a deep understanding of customer business objectives and IT solutions in order to engage in strategic discussions, become a trusted advisor, and ensure customers realize the full value of their Nuxeo applications.

You will report to our VP, Customer Success & Support

Responsibilities you will have:

  • Understand Nuxeo customers including their requirements, solutions, technology, issues, organizational structure, people, and politics.
  • Advise customers on best practices, architecture, adoption, and appropriate use of the Nuxeo Platform.
  • Work with Nuxeo Product and Support teams to effectively communicate and support customer needs.
  • Ensure customers successfully implement their solutions on the Nuxeo Platform and maintain their Nuxeo Online Services subscription.
  • Build and maintain relationships to ensure customers are referenceable advocates of Nuxeo and the Nuxeo Platform.
  • Keep customers updated on the latest Nuxeo developments, offerings, and resources.
  • Identify new sales opportunities within the existing Nuxeo customer base and work with Nuxeo Sales to cultivate and close those opportunities.
  • Identify when to engage and work with Nuxeo Professional Services or a partner.
  • Travel on average, 50%.

What we are looking for

Skills and qualities we are looking for:

  • Minimum 6 years of experience advising clients for a software or professional services organization.
  • Experience as an IT architect or tech lead.
  • Understanding of SSO, modern Web frameworks, object modeling, SQL/NoSQL DB, storage, integration, leading cloud providers and services, high availability, disaster recovery. Experience with Java is a plus.
  • Experience with multiple project methodologies and full-lifecycle SDLC.
  • Business and technical acumen to engage executives, IT managers and developers.
  • Proven ability to navigate customers with complex organizational environments.
  • Solid written and oral communication and presentation skills.
  • Ability to self-manage objectives and deliverables with minimal oversight.
  • Capable of thriving in high-growth environments working with ambiguity and balancing changing priorities.

Recruitment Process

  • Call with the HR team
  • Meeting in the office (around 2 hours) with the hiring manager, potential coworkers, and HR Team.
  • Reference check
  • Onboarding packet + offer letter
  • Welcome to Nuxeo :) We will prepare your onboarding

Additional Information

  • Contract type: Full-Time
  • Location: Paris, Fr, France (75018)
  • Education Level: Master's Degree
  • Experience Level: > 5 years