We are looking for an experienced Technical Account Manager with a blend of both business and technical expertise to join the team in Paris, France. You will develop a deep understanding of customer business objectives and IT solutions in order to engage in strategic discussions, become a trusted advisor, and ensure customers realize the full value of their Nuxeo applications.
You will report to our VP, Customer Success & Support
Responsibilities you will have:
- Understand Nuxeo customers including their requirements, solutions, technology, issues, organizational structure, people, and politics.
- Advise customers on best practices, architecture, adoption, and appropriate use of the Nuxeo Platform.
- Work with Nuxeo Product and Support teams to effectively communicate and support customer needs.
- Ensure customers successfully implement their solutions on the Nuxeo Platform and maintain their Nuxeo Online Services subscription.
- Build and maintain relationships to ensure customers are referenceable advocates of Nuxeo and the Nuxeo Platform.
- Keep customers updated on the latest Nuxeo developments, offerings, and resources.
- Identify new sales opportunities within the existing Nuxeo customer base and work with Nuxeo Sales to cultivate and close those opportunities.
- Identify when to engage and work with Nuxeo Professional Services or a partner.
- Travel on average, 50%.