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Customer Success & Support

Premium Support Engineer -- Japanese Speaker- US West Coast

  • Contract type: Full-Time
  • Location: Us, United States ()

About

Nuxeo provides a Hyperscale Digital Asset Platform that helps enterprise organizations unlock the full value of their digital assets. Leading organizations use Nuxeo for digital asset management, document management, knowledge management, and other content-centric business applications. Our mission is to empower your digital transformation by unlocking the value of your digital assets.

What you will do

We are looking for a Support Engineer to join our team in Irvine or Los Gatos, CA and help us provide technical support to our customers. In this role, you will play a crucial role in providing support to our Japan and US based customers, including client onboarding.

Responsibilities you will have

Our customers are technical teams (architects, product engineers and application developers) who build applications and solutions using the Nuxeo Platform.

  • You will answer in a timely manner to any issues submitted by our customers.
  • You will also listen to the needs of our customers and forward to the appropriate internal team (Core team, UI team, etc.) for follow-up.
  • Client communication is at the core of our business and you will be using all the tools available to you: e.g.,JIRA, conference calls and videos.

As a Support Engineer, you will become an expert on your field and will gain an immense in-depth knowledge of the latest trends in content centric applications and services. This will enable you to guide our clients in configuring and customizing the platform to suit individual and progressive needs. Additionally, you will need to audit and debug source code. The key is to create a quality customer care support service, close to the client needs, speaking the same language and aligning to the same vision.

What we are looking for

Skills and Qualities we are looking for

This position requires a true engineering mindset: if you love to investigate a problem and finding a solution, you will fit right in! If you like puzzles and challenges, we have a lot to offer:

  • A complete platform with large technical and functional scope and many configuration options and extensions
  • International customers with various use cases and challenging issues (performance, customization, recommendations, etc.)
  • A team of expert developers to help you find solutions and extend the Nuxeo Platform.

In an ideal world, you will have:

  • At least 2 years of experience in Support or Software Development
  • Solid technical background in development (mainly Java, JSF but also Database, web technologies...)
  • Have a service-oriented mind
  • Strong Analytical and problem-solving skills
  • Strong attention to detail and extremely well-organized
  • Positive can-do attitude
  • Ability to work well with teams
  • Good at communicating complex ideas and reaching out to different points of view
  • Excellent oral and written Japonese language skills

Recruitment Process

Call with the HR team
Meeting in the Office (around 2 hours) with the hiring manager, potential coworkers, and HR Team.
Reference check
Onboarding packet + offer letter
Welcome to Nuxeo:) We will prepare your onboarding

Additional Information

  • Contract type: Full-Time
  • Location: Us, United States ()
  • Education Level: Bachelor's Degree
  • Experience Level: > 2 years